Last updated: April 2026
Overview
All products sold on martinelwood.com are digital downloads. Due to the instant nature of digital delivery, all sales are final once the product has been downloaded or accessed.
Exceptions
If you experience a technical issue that prevents you from accessing or downloading your purchase, please contact us within 7 days of your order, and we will resolve it promptly.
Need help?
For any queries regarding your purchase, please contact us at: support@martinelwood.com
We aim to respond to all enquiries within 48 hours.
Chargebacks
We take disputes seriously. If you have a problem with your purchase, please contact us before raising a dispute with your bank or payment provider. We are committed to resolving any genuine issues fairly.